Privacy Policy
At Mandy’s Market, we value your privacy. This Privacy Policy is intended to inform you about the types of information we collect, how we use it, and the options available to you regarding your personal information. This Privacy Policy applies to information we collect about you through our website and other direct interactions. By using our services or sharing your information with us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect several types of personal information, including:
- Contact Information: Your name, email address, phone number, and postal address.
- Payment Information: Credit card details, debit card information, and billing address.
- Demographic Information: Gender, age, employment status, and income.
- Geolocation Data: Your location when using our website or services.
- Internet and Electronic Activity: Data about how you interact with our website, including browsing history and usage patterns.
- Commercial Information: Information on products you’ve viewed or purchased.
- Audio and Visual Information: Photos, videos, or other content you upload.
- Inferences: Data used to create a profile based on your preferences and behaviors.
2. How We Use Your Information
We use the personal information we collect from you to provide, improve, and personalize our services. The primary ways in which we use your data include:
· Processing Orders
We use your information to process orders, handle payments, and deliver products or services to you. This includes verifying your details and contacting you about your order status.
· Communication
We may use your contact information to send you updates, promotional offers, newsletters, and other marketing materials that you’ve opted to receive. You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails.
· Customer Support
Your information helps us respond to inquiries, resolve issues, and improve your overall experience with our products or services. This may include communication-related to returns, refunds, or general support requests.
· Improving Services
We analyze data to understand customer preferences, trends, and behaviors, which helps us improve our offerings and develop new features or products that better meet your needs.
· Legal Compliance
In certain cases, we may use your personal information to comply with legal obligations or enforce our terms and conditions, including preventing fraud and ensuring the security of our website and services.
3. Sources of Personal Information
We collect information from the following sources:
· Information We Collect Directly from You
We collect contact, demographic, and payment information directly from you. This includes information you provide when purchasing our products, signing up for our services, or engaging in any other activity on our website.
· Information We Collect About You from Third Parties
We may collect your personal information from third-party sources, such as social media sites, data co-ops, and service providers. For example, we use services like Google Maps and Facebook, which collect and share geolocation and identifying information with us in accordance with their respective privacy policies. This allows us to improve your shopping experience and personalize your service, such as by suggesting the most relevant shipping and billing addresses.
· Information We Collect Passively
We collect certain information about your internet and electronic activity when you interact with our website, typically through tools like browser cookies. This includes information on your browsing patterns, preferences, and website interactions, which we use to improve your experience and personalize our offerings.
· Combining Information
We may combine the information you provide us through various sources, including online, in stores, or through catalogs. Additionally, we may combine this information with publicly available data and information we receive from third parties. This helps us better personalize your shopping experience, tailor communications, and serve promotional purposes effectively.
· Cookies
A cookie is a small data file sent from our website to your device that helps us recognize and remember you. The cookies used on our website store a unique token that identifies you during your visit, which is then linked to your information in our secured systems. You can delete these cookies and change your browser settings to block all cookies or notify you when one is being sent. However, if you disable cookies, some features of the website might not function properly, and you may lose access to certain features.
We may collaborate with other companies that place their own cookies or tracking technologies on our website. These companies assist us in operating the site and offering additional services or products. We do not control these cookies, but these third parties are bound by privacy agreements and legal obligations to protect your data.
4. When We Share Information with Third Parties
· Our Service Providers
We may engage third-party companies or individuals to perform certain services on our behalf, including credit card processing, shipping, data analysis, marketing, and more. We share your personal information with these service providers solely for the purpose of carrying out these services. We ensure that these service providers adhere to privacy practices that are consistent with ours.
· Our Select Partners
From time to time, we may collaborate with trusted third-party businesses or entities. These Select Partners are allowed to contact you regarding products or services that may be of interest to you. In such cases, we may rent, exchange, or share your information with these partners, but only if they have confirmed their privacy practices align with ours. This does not apply to mobile phone numbers and information for SMS programs.
· Our Affiliates
We may share your personal information within our family of companies, meaning those businesses under the same control as us, for purposes consistent with the privacy practices outlined here.
· Corporate Transactions
In the event of a business transaction like a merger, acquisition, or sale of assets, your personal information may be shared, sold, or transferred as part of that process. It may also be used by third parties post-transaction.
· Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely dispose of it in a way that ensures privacy and protection.
5. Your Rights Regarding Your Information
· Access and Correction
You have the right to access the personal information we hold about you. You can also request that we correct any inaccuracies in your information. If you’d like to review or update your personal information, you can contact us directly using the information provided at the end of this policy.
· Deletion of Your Information
In certain situations, you have the right to request the deletion of your personal information. If you would like to delete your personal data, you may contact us. Please note that we may retain some information as required by law or for legitimate business purposes.
· Opt-out of Marketing Communications
You can opt out of receiving marketing emails or messages from us at any time by following the unsubscribe link in our communications or by contacting us directly. You may still receive transactional messages, such as order confirmations or account notifications.
Impact of Deleting Your Information
Please be aware that deleting your personal information may affect your ability to access certain services and benefits. Here are some examples of how this may impact you:
· Returns
Without access to your purchase details, we won’t be able to process returns or refunds unless you provide proof of purchase. If no proof is provided, the transaction will be treated as an unreceipted return according to our return policy.
· Customer Support
We may face limitations in assisting with customer service inquiries. Without access to your order history or account information, we may require proof of purchase to address your needs.
· Online Account & Shopping
Your online account, including saved preferences, order history, shopping cart items, and saved addresses, will be deleted and no longer accessible.
· Loyalty Program
Deleting your information will result in the loss of your loyalty account and any accumulated points. You will not be able to earn further loyalty points, though any existing reward certificates will still be honored.
· Recalls
Without your contact details, we won’t be able to inform you about product recalls unless you’ve registered a product.
· Gift Registry
You will lose access to your gift registry, including the ability to view or add items.
· Marketing Communications
We will no longer send personalized marketing communications or information about new products, services, or special offers.
· Trade Accounts
If you delete your “To The Trade” profile, your personal information associated with the account will also be removed.
· Opt-Outs
Any previous opt-out requests will not be retained following the deletion of your information.
6. Security Measures
We take reasonable steps to protect the security of your personal information and ensure that your data is safe. This includes using industry-standard encryption methods for sensitive data and secure servers for information storage. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data, but we are committed to using commercially acceptable means to protect it.
7. Children’s Privacy
Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make significant changes to this policy, we will post an updated version on our website and notify you through email or other means. Please review this policy periodically for updates.
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us at support@mandys-market.com.